Warranty and Repairs
  • Make sure you buy the products from ELEPHONE Official Web-Store

  • Contact with us and get the Return Instructions and Return details

  • Send the photo of returned parcel

  • Send back the parcel to us

  • Provide us the courier website and tracking number

  • After we received the parcel, we will resend the package within 7 days

Our comprehensive warranty ensures you have a fantastic experience while giving you total peace of mind

12-month warranty

Each ELEPHONE purchased from an authorized reseller has a 12 month warranty from the date of purchase, and our warranty covers all quality or manufacture related issues. It may be necessary for phones to be send for testing to uncover any problem.

How to return your ELEPHONE product

ELEPHONE products are sold through official resellers. Any warranty or return should be handled through the company the device was purchased from. If you have any questions regarding this please contact the reseller where you ELEPHONE device was bought.

Local support centers

Warranty policy

Please, read this Warranty policies! It is very important!

1.According to the official agreement, all after-sale support must be provided by the web-store where the Customer purchased the device.
2.We are respecting our retailers Warranty Policy. If a dispute arises, the policies of the web-store will prevail over the policies of the manufacturer.
3.All ELEPHONE devices has 1 years of warranty, unless the Warranty Policy of the retailer say otherwise.
4.In the event of disputes between the vendor and the customer, ELEPHONE can serve as referee between them. This rules only apply to the Authorized dealers.
5.Authorized dealers - retailers who Immersed official permission to sell ELEPHONE devices. Such vendors usually listed in the Buy section of our official web-site.
6.ELEPHONE is not responsible for any promotions that the retailers running, unless it is joint promotion, running by ELEPHONE and the certain retailer. That usually mentioned on ELEPHONE’s official web-site of official Facebook page.